FAQ’s

Can you unlock barred / blacklisted / lost / stolen iPhones?

Yes, we are able to unlock blacklisted AT&T iPhone and you can choose from:

How do I know if my iPhone is blacklisted?

You can use blacklist IMEI checker and get results if iPhone is clean or blocked.

What about Gevey Sim / R-SIM / X-SIM / etc.?

You can sell it.

What carrier / network / operator can I use after iPhone unlock?

You change Sim card of any GSM network / operator / carrier in any country in the world any time forever.

Do you unlock other carriers such as T-Mobil, Sprint, Verizon, O2, Telus, Rogers, Orange?

No. We unlock iPhones that only are locked to AT&T US carrier.

Is your unlock legal?

Yes. We provide only official iPhone unlock for our clients.

I don’t know my network?

You can use our iPhone network checking service and find to what carrier your iPhone is locked to.

Does this unlock affect my contract with the carrier?

No. Don’t worry about anything because your IMEI will be in the white list of genuine iPhone.

Do I need AT&T carrier’s contract for it?

No. You don’t.

How long should I wait for unlock from you?

It depends on what unlocking package you will choose. From 10 minutes to 30 business (working) days.

Do I need a SIM card of the operator iPhone is locked to?

No, you don’t if your iPhone is activated. If it is not activated then activate it with Sim of locked operator and order unlock.

Should my iPhone be activated?

Yes it is should be activated. Also it should be activated with original Sim card if you use illegal unlock like SAM or Gevey or Ultrasn0w.

What do I need to get unlock?

You need to give us your IMEI number and fill in the order form.

Can you unlock iOS 6 / 6.1.3 / 6.1.4?

Yes. We can unlock any iOS version including iOS 6.1.3 and all future versions. Update and Sync via iTunes without a doubt.

How to find IMEI number?

There is nothing easiest than to do that. Take your iPhone, go to Settings – General – About and scroll down till you see IMEI number.Also you can type *#06# and you will see your IMEI number on the screen..

Can you unlock 04.11.08, 04.12.01, 04.12.05, 3.0.04 basebands?

Yes. We can unlock any iPhone baseband.

Can you unlock any iPhone model?

Yes. We can unlock any iPhone 5, 4S, 4, 3GS, 3G and original iPhone.

Do I lose jailbreak after unlock?

Yes. But you re-jailbreak it again whenever you want it.

Do I need to jailbreak iPhone?

No. Jailbreak is not needed.

How to perform unlock via iTunes?

After receiving email from us that your iPhone is unlocked, connect your iPhone to the computer (Mac or PC). Launch iTunes and click restore. After which you will get the message: Congratulations, your iPhone has been unlocked. If something goes wrong, for example, iTunes freezes, just disconnect you device, close iTunes, connect iPhone to the computer again and open iTunes to get the same Congratulations message. Sometimes there is no message but it’s ok just wait for the signal on your iPhone.

How to check the status of the iPhone?

The iPhone can not be unlocked by itself. Once the service complete, you need to insert the SIM card that you wish to use into the iPhone and connect the iPhone with iTunes to activate. Seeing ‘Congratulations! Your iPhone has been unlocked.’ means that your iPhone has been unlocked permanently.

My iPhone keeps telling me this: Searching and then end up with No Signal?

Use our tutorial guide to successfully unlock iPhone. Make sure that you follow all unlocking guidelines. Also No Service 0r No Signal is not issue of our service. This is issues of the carrier you try to use. If iPhone isn’t unlocked it shows Not Accepted SIM or Invalid SIm but not No Service or No Signal. In this case all questions to the carrier.
Also here is a new and detailed guide on how to fix No Service issue on iPhone.

I can’t pass the activation screen on the iPhone or on iTunes?

Make sure that you set up your iPhone as a new after restoring. Also this may be caused after using SAM unlock tool or Gevey SIM. In this case you need to activate iPhone first with original SIM card and only then order unlock here.

Paypal is not supported in my country?

Sorry, but we accept payments only supported be PayPal.

What is the real turnaround time?

PST USA.

Why you say that you are located in New York but show Pacific Time?

Our headquarters in New York but we deliver unlock by PST, the time of California where are Apple headquarters.

It worked well but the network signal is to low?

The problem can be only in your iPhone because if you got the signal your iPhone is unlocked.

Why I cannot insert the IMEI?

The reason is in the difference between GSM and CDMA IMEI numbers. We don’t support CDMA IMEI. So, if you can’t insert IMEI this means that it is not supported by our service.

Tried to restore my iPhone on the latest version of iTunes but It came back with message: Not able to restore because of corrupt file.

All errors that you can see in iTunes during the completing process you can fix using official Apple website.

My IMEI is Not Found?

If you see that IMEI is not found, please  make sure that your iPhone is locked to AT&T, because no refunds are given due to customer error. Also Not Found code maybe delivered because of blacklisted (blocked/barred) or incorrect IMEI  and still no refund for this. So, make sure that you put whitelisted AT&T IMEI #.

All info regarding Not Found code can be found here. Also you will find out how to unlock iPhone or check IMEI even after receiving Not Found code.

I Can’t Activate iPhone after iOS 7 Update/Restore

New Apple firmware iOS 7 has a new feature. It calls Activation Lock. Here is a guide that will help you to fix it: http://www.att-iphone-unlock.com/fix-activation-lock-iphone-running-ios-7/

Why ban some of our customers?

Because of the attempt to fraud our company we have an option that bans customers’ data who are looking to cheat our company and our employees.

To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.

Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Dalpay, Google, Internet Service Providers, Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.

I don’t have Paypal?

There is no need to have PayPal account because after clicking the Buy Now button you will be able to choose payment without PayPal account.

How does this work?

Go here to see the whole process.

Can I uninstall Cydia apps since it is factory unlocked?

Yes, you will be able to enjoy any Cydia app and tweak after jailbreak.

Can I unlock my iPhone without a computer?

No, because you need iTunes program on the computer to complete unlocking process.

I completely restored the phone and it still does not recognized that the phone is unlocked?

Sometimes, you will not see Congratulations message but it doesn’t mean that it is not working. Just wait for the signal on your iPhone. Or restore iPhone according to unlocking instructions.

My order is completed but iPhone still won’t unlock?

Check spam/junk folder for email with instructions how to complete the process or add to your contact list [email protected]

Will I be able to use AT&T after factory unlock?

Yes, you will. But complete unlock in itunes only with non-AT&T Sim card after factory unlock.

Do I need to have the Sim card to unlock the iPhone?

Yes you need to have at least one SIM card (not AT&T) and insert it in iPhone before connecting to iTunes.

Is there any other payment method?

We accept only payments supported by PayPal.

What Does mean: “This is an IMEI number for a prodact that has been replaced”?

That means the device was resold illegally. It was either replaced by Apple, and the original was not returned or stolen in route, or it was logged as stolen or lost.

iTunes still keeps giving me the same message: We’re sorry we are unable to continue with your activation at this time?

Restore your iPhone and then set up as a new with not supported SIM card inserted (any GSM SIM card). If doesn’t help this may be caused after using SAM unlock tool or Gevey SIM. In this case you need to activate iPhone first with original SIM card and only then order unlock here.

I don’t see https indicated SSL is installed?

We accept payments using PayPal the SecureTrading gateway.

I still can’t activate my iPhone?

  • Try to restore without SIM card and then activate with SIM card.
  • If you used SAM, Gevey, R-Sim or any other unlock method that spoof your IMEI you need to activate iPhone with original SIM card and only than order unlock at our service using unlocking instructions.

I’m trying to unlock my iPhone but its telling me that the IMEI is Not Exist At Database

If you see that IMEI is not exist at database contact with us using support page or online chat. But in most cases the reason is that the visitor didn’t order anything at our service.

What I get after I am paying?

Right after you pay you should receive message with further instructions. If you don’t see it check spam/junk folder in your mailbox. Also you can add to your contact list [email protected]

Do I have to place the original AT&T Sim card to unlock my iPhone with your service?

Only if you used SAM, Gevey, R-Sim or any other unlocking solution that spoofed IMEI number you need to activate iPhone with original AT&T Sim card and only then order unlock.

If you don’t use any unlocking solutions before you don’t need to have original SIM card. You need to have any SIM card except AT&T.

I have paid for unlock service, how long I should wait for?

It depends on the unlocking package you choose to order.

Do I need a SIM card to use your IMEI unlock?

Yes, you need any GSM SIM card (Not AT&T) to successfully complete unlock.

Why am I not receiving the info I have paid for?

Check, please, spam/junk folder in your mailbox for email or add [email protected] to your contact list as some ISP’s block our emails.

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